Privacy Policy

We may collect information reasonably required for providing and administering our services, including:

• Name and contact details
• Appointment and enquiry information
• Medical, dental and treatment history
• Clinical records, photographs, scans, X-rays and diagnostic information
• Billing and payment information
• Communications through telephone, WhatsApp, email, website forms or social media, and
• Other information voluntarily provided or reasonably required for treatment or administration.

Information may be used where reasonably necessary to:

• Manage appointments and enquiries
• Assess, provide and document treatment
• Maintain clinical and administrative records
• Communicate treatment, appointment and aftercare information
• Process payments
• Obtain laboratory, specialist or other services
• Improve the Clinic's services and administration
• Investigate or respond to complaints
• Establish, exercise or defend legal or professional claims, and
• Comply with legal, regulatory and professional requirements.

Promotional communications may be sent where appropriate. You may request that promotional communications stop at any time.

Patient information is treated as confidential, and access is restricted, so far as reasonably practicable, to persons requiring it for legitimate clinical, administrative, professional or legal purposes.

We may disclose relevant information where reasonably necessary to:

• Healthcare professionals and Clinic personnel
• Laboratories and specialist providers
• Appointment, payment, technology, cloud-storage and communication service providers
• Insurers and professional advisers
• Regulatory, governmental or law-enforcement authorities or
• Courts or other persons where disclosure is authorised, reasonably necessary, or required by law.

We may also disclose information where reasonably necessary to protect a person's health or safety or to establish, exercise or defend legal or professional rights.

Photographs, videos, scans and other images may be taken where reasonably necessary for consultation, diagnosis, treatment planning, clinical documentation or monitoring progress.

Identifiable patient photographs or recordings will not be used for advertising, social media or promotional purposes without separate patient consent where such consent is required.

Withdrawal of promotional consent will apply to future use under the Clinic's reasonable control and will not affect lawful use already made or material already published, distributed or placed beyond the Clinic's reasonable control

The Clinic may use third-party services including WhatsApp, email, payment systems, appointment systems, hosting providers and cloud-based platforms.

Information transmitted through third-party platforms may also be processed by those providers under their own terms and privacy practices.

Although the Clinic takes reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure

To the fullest extent permitted by law, the Clinic is not responsible for the independent acts, systems, security practices, service interruptions or data handling of third-party platforms and service providers outside the Clinic's reasonable control

Patients should avoid sending unnecessary sensitive information through unsecured communication channels.

The Clinic takes reasonable administrative, physical and technical precautions appropriate to the information held.

However, the Clinic does not warrant or guarantee absolute security against cyberattacks, unauthorised third-party conduct, system failures or other events beyond its reasonable control.

Information may be retained for as long as the Clinic reasonably considers necessary for:

• Patient treatment and continuity of care
• Clinical and professional record keeping
• Legal and regulatory compliance
• Accounting or insurance purposes
• Complaint handling, and
• Establishing, exercising or defending legal or professional claims.

The Clinic is not required to delete information where retention is reasonably necessary or required for any such purpose.

Information may remain in backups, archives or other systems after removal from active records.

A person may contact the Clinic regarding access to or correction of their personal information.

Any request is subject to:

• Verification of identity or authority
• Applicable law
• Patient confidentiality
• Rights of other persons
• Professional record-keeping requirements, and
• The Clinic's legitimate legal and professional requirements.

Clinical records may be corrected by an additional or corrective entry rather than alteration or deletion of the original record.

No right to deletion, alteration or release of a record arises merely by making a request where retention or restriction is otherwise appropriate or required.

Our website may use cookies, analytics services and similar technologies.

The Clinic is not responsible for the privacy, security or content practices of independent websites, social-media platforms or other third-party services linked to or used through our website.

Further information regarding website cookies may be provided in our Cookie Policy.

We may amend this Privacy Policy from time to time. The version published on our website will be the current version.

Nothing in this Privacy Policy:

• Limits any right or obligation that cannot lawfully be limited
• Constitutes medical advice
• Guarantees uninterrupted or completely secure operation of any website, communication system or third-party service or
• Creates any representation, warranty or contractual obligation beyond those imposed by applicable law.

To the fullest extent permitted by law, the Clinic shall not be responsible for loss arising solely from circumstances beyond its reasonable control or from the independent acts or omissions of third-party service providers.

Questions regarding this Privacy Policy may be directed to:

The Clinic may require proof of identity or authority before releasing any patient information.